My Decision

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Client: Metropolitan Police


The Metropolitan Police were in the process of updating their information for Rape victims. Whilst there was a wealth of information available to victims, it was hard to find – delaying, or in some cases preventing, victims from approaching the service.

Their aim was to provide a walkthrough of questions – helping guide victims, or friends of victims, pointing them towards the correct information.

Our role in the project was to simplify & combine the information into one simple IA diagram, providing the designers & developers the steps required to provide navigation for the end use through the content.


Interpretation of Brief

The product will need to:-

  • Analyse the content available
  • Fully understand the processes used by the Police
  • Understand the services available to the Met Police
  • Understand the needs of a victim, or their friend


We developed a number of personas, varying according to:-

  • Their Age & Gender
  • Whether they were a victim or friend
  • Whether they had reported a rape to anyone

Information Architecture

The final product was an information architecture diagram – providing details on each step, and the decisions required to guide the user through the process.

A few highlights of the architecture are shown below: –

  • Full IA diagram

    My Decision IA

  • Section Highlight


  • Section Highlight


  • Section Highlight